In January of 2008 Ford issued an official “Customer Satisfaction Program” to replace all Ford GT axle shaft bolts, free of charge. This offer applied to original and subsequent Ford GT owners.
The program came after more than a year of back-and-forth between Ford and Ford GT owners, and likely involved quite a bit of reviews and assessments on the customer experience strategy front (you can navigate here to find out more about what that means) for the people at Ford. While the program wasn’t dubbed a “recall” it ultimately amounted to Ford acknowledging the problem. A bit overdue? Yes, but better late than never.
Ford announced a “customer satisfaction program” to replace faulty axle bolts
Ford GT’s Axle Bolt Fix — Don’t call it a recall!!
January 7, 2008 at 11,640 miles
After first hearing about axle shaft bolt failures on Ford GTs in October of 2006, and then having them replaced by The Ford GT Guys in August of 2007 (at my own expense) Ford Motor Company is now offering an official “Customer Satisfaction Program” to replace these bolts free of charge. The program offers to replace the axle shaft bolts and washers, even if they’ve already been replaced with aftermarket parts, free of charge. And this offer applies not only to original Ford GT owners but all subsequent owners as well.
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